Return & Refund Policy — Hello One Bahrain

1. Eligibility for Returns

Items may be returned within 7 days of delivery if:

• The item is unused and in original condition
• Tags, packaging, and accessories are intact
• Proof of purchase is provided

Items must be returned in resaleable condition.

2. Non-Returnable Items

The following cannot be returned:

• Used or worn items
• Earrings, undergarments, hygiene products
• Customized / personalized products
• Clearance or final sale items
• Digital or downloadable services

3. Damaged, Defective, or Incorrect Items

If you received:

• ✔ a damaged
• ✔ faulty
• ✔ or incorrect item

You must contact us within 48 hours of delivery, providing:

• Order number
• Photos/videos of the issue

A replacement or refund will be issued after inspection.

4. Refund Method & Timeframe

Refunds are issued via the original payment method within:

5–7 working days after returned items are inspected and approved

Shipping fees and delivery charges are non-refundable, except for faulty or wrong products.

5. Exchanges

Exchanges may be allowed based on:

• Size issues
• Stock availability

If an exchange is not possible, a refund or store credit will be provided.

6. Order Cancellation

• Orders can only be cancelled before dispatch
• Once shipped, you must follow the return process

7. Return Shipping Fee

• Return delivery fee may apply depending on reason
• Defective / incorrect products return is free

8. Contact for Returns

For return assistance, please contact:

• 📧 Email: support@zoombahrain.co
• 📞 Phone: +973 3881 4222